The Multimedia Specialist designs and creates multimedia content. This position works closely with program staff and must demonstrate mastery of online, web-based and digital products; excellent communication and customer service skills; proficiency in instructional design and adult learning principles; and possess a commitment to culturally specific and accessible resources for a wide scope of users using a variety of formats. The Multimedia Specialist provides leadership, support and training to staff for nonstandard platforms, software, and tools. This position is responsible for identifying new technologies, analyzing how they might be used to the organization’s benefit, and performing testing, implementation, training and support on selected software and tools.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
- Create graphics, promotional videos and utilize understanding of basic web design.
- Research, analyze, and test new technologies and make recommendations for hardware and software additions or upgrades; and which platforms to use for specific purposes.
- Ensure accessibility (including 508 compliance) and user-friendliness of multimedia applications.
- Test applications on various platforms, computer types, browsers, etc.
- Ensure that various hardware and software components are working together as intended.
- Provide documentation (both for IT team information and for programmatic reports) as needed.
- Maintain a list of current “nonstandard” (see below) software and hardware being used by staff, to be updated at least annually.
“Nonstandard” software and hardware support
This position is responsible for installation, upgrading/updating, and trouble-shooting for approved non-standard formats and products including, but not limited to, those listed below.
- Adobe Creative Suite CS6 (Premiere, Illustrator, Photoshop, etc.)
- Google Docs
- Survey Monkey
- E-learning management system (Moodle)
- Social Media (Twitter, Facebook, My Space, You Tube, blogging platforms)
- Other mobile phone platforms
- Web cameras
- Digital projectors
- SMARTboard equipment
- Other nonstandard software, hardware and applications as needed and approved
Staff Training and Support
- Provide initial and on-going training to selected staff in the above listed formats and other newer mediums.
- Provide support to staff users as needed related to all multimedia applications.
- Assist staff in creating/adapting materials for web-based or digital-based formats.
- Assist staff in creating SCORM compliant adult learning courses.
- Train and support staff in areas of accessibility, instructional design, and adult learning principles.
- Provide support and assistance with video/audio recording/editing related to podcasts and other online tools.
- Participate in website and social media internal work groups.
- Work closely with program staff to offer resources in a variety of accessible and creative formats.
- Demonstrated knowledge of both video and DSLR cameras. This includes photographing and video-taping events and effectively producing photography and video.
- Support other members of the IT team as needed to maintain a high level of uninterrupted technology processes for staff.
- Remain current with new and developing technologies and applications.
- Assist with planning and implementing agency-sponsored conferences and events.
- Participate in team and agency meetings, trainings, work groups and events as needed.
Two to three years experience and/or education in relevant field (such as management information systems, digital communication, instructional design). Demonstrated experience with a variety of web-based and digital technologies. Excellent communication skills with strong commitment to internal customer service. Bachelor's degree (B. A.) in Computer Science or related field from four-year college or university preferred.
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