The Multimedia Specialist provides leadership, support and training to staff for non-standard platforms, software, and tools. This position is responsible for identifying new technologies, analyzing how they might be used to the organization’s benefit, and performing testing, implementation, training and support on selected software and tools. This position works closely with program staff and must demonstrate mastery of online, web-based and digital products; excellent communication and customer service skills; proficiency in instructional design and adult learning principles; and possess a commitment to culturally specific and accessible resources for a wide scope of users using a variety of formats.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
• Research, analyze, and test new technologies and make recommendations for hardware and software additions or upgrades; and which platforms to use for specific purposes.
• Ensure accessibility (including 508 compliance) and user-friendliness of multimedia applications.
• Perform basic graphic and web design
• Test applications on various platforms, computer types, browsers, etc.
• Ensure that various hardware and software components are working together as intended.
• Provide documentation (both for IT team information and for programmatic reports) as needed.
• Maintain a list of current “non-standard” (see below) software and hardware being used by staff, to be updated at least annually.
“Non-standard” software and hardware support
This position is responsible for installation, upgrading/updating, and trouble-shooting for approved non-standard formats and products including, but not limited to, those listed below.
• Adobe Creative Suite (Acrobat pro, Indesign, Photoshop)
• Constant Contact
• Google Docs
• Survey Monkey
• E-learning management system (Moodle)
• Social Media (Twitter, Facebook, My Space, You Tube, blogging platforms)
• Other mobile phone platforms
• Web cameras
• Digital projectors
• SMARTboard equipment
• Other non-standard software, hardware and applications as needed and approved
Staff Training and Support
• Provide initial and on-going training to selected staff in the above listed formats and other newer mediums.
• Provide support to staff users as needed related to all multimedia applications.
• Assist staff in writing/adapting materials for web-based or digital-based formats.
• Assist staff in creating SCORM compliant adult learning courses.
• Train and support staff in areas of accessibility, instructional design, and adult learning principles.
• Provide support and assistance with video/audio recording/editing related to podcasts and other online tools.
• Participate in website and social media internal work groups.
• Work closely with program staff to offer resources in a variety of accessible and creative formats.
• Work closely with web developer to ensure that the agency’s website structures support multimedia applications and planned projects.
• Support other members of the IT team as needed to maintain a high level of uninterrupted technology processes for staff.
• Remain current with new and developing technologies and applications.
• Assist with planning and implementing agency-sponsored conferences and events.
• Participate in team and agency meetings, trainings, work groups and events as needed.
Directly supervises 0 staff positions, but may occasionally supervise an intern or volunteer. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Two to three years experience and/or education in relevant field (such as management information systems, digital communication, instructional design). Demonstrated experience with a variety of web-based and digital technologies. Excellent communication skills with strong commitment to internal customer service. Bachelor's degree (B. A.) in Computer Science or related field from four-year college or university preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
1. Ability to effectively manage multiple priorities and projects simultaneously and ability to meet strict deadlines. Ability to identify and respond to shifting priorities.
2. Must be a self-starter that can work within a team and fast-paced environment and handle a variety of tasks with multiple deadlines. Must be very detail-oriented and work with minimal supervision.
3. Excellent oral and written communication skills. Must possess excellent project management, organizational and negotiation skills. Excellent customer service skills.
4. Demonstrated sensitivity and ability to collaboratively work with individuals and groups from diverse populations and organizations. Ability to maintain cooperative and professional demeanor with rape crisis centers, coalitions, agency staff/board, council members, vendors, consultants, allied professionals and the general public. Must be able to foster positive working relationships with people and create an accessible environment.
5. Must have proficiency with the technology necessary for the functions of the position, including: Refer to section above on “Essential Duties” for specifics.
6. Accept and abide by the mission and core values of PCAR.
7. Must complete a Pennsylvania rape crisis center sexual assault victim counselor training, within first year of employment.
8. Pennsylvania driver's licence and vehicle are not required for this postion.
CERTIFICATES, LICENSES, REGISTRATIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk and hear. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
OTHER DUTIES AS REQUIRED
The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including but not limited to work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.