Crisis Response Coordinator
Responsibilities:Serve as the primary administrator of the Center's 24-hour Crisis Response Program for survivors of sexual violence: Coordinate 24-hour response for survivors of sexual violence by ensuring operation of the helpline and on-call cell phone system; Provide staff-on-call cell phone coverage and direct services to Center clients on a regular basis when volunteers are not available; Organize advocacy and accompaniment for clients during medical, law enforcement, and legal appointments; Review all client casework and ensure that appropriate follow-up occurs; Maintain records of client contacts to produce monthly, quarterly, and annual reports; Develop and update materials and systems to ensure that Center clients receive effective response, referrals and information through the helpline.Serve as the direct supervisor for Companion volunteers and the Crisis Response Assistant(s), with support from the Client Services Director: Recruit, screen, train, and supervise volunteer Companions and the Crisis Response Assistant(s) in order to staff the 24-hour helpline, accessing other staff support as needed; Coordinate all aspects of the 63-hour Companion training offered twice per year; Coordinate the facilitation of training sessions, with facilitation shared among the CRC, the Client Services Assistant, and guest presenters. Recruit, orient, and prepare materials for all presenters; Develop and coordinate ongoing continued education and in-service training for volunteers and staff related to the Crisis Response Program; Ensure that necessary updates are made to the Companion volunteer manual.Serve as the Coordinator of the Orange County Sexual Assault Response Team: Build relationships with agencies involved in sexual assault response, including but not limited to law enforcement, medical services, and the University of North Carolina at Chapel Hill; Facilitate the continued work of the Orange County Sexual Assault Response Team, including the identification and support for any necessary subgroups within the Team; Assist agencies within Orange County with the development or improvement of protocols for serving sexual assault survivors and their families; Work with the Sexual Assault Response Team to monitor and evaluate improvement of response systems in Orange County; Serve as the Shout Out! Against Sexual Violence lead organizer; Attend Sexual Assault Awareness Month Committee meetings each year to assist with the development and execution of events and activities, including the Shout Out! event; Ensure Shout Out! event is advertised and a call for submissions is disseminated in the community with the help of other staff; Screen English submissions, seeking help from the Client Services Director as needed; Organize the screening of Spanish submissions with the Latino Services Coordinator and other staff as needed; Ensure an appropriate venue and other necessities are secured for the event with the help of other staff; Serve as the primary contact for event participants, asking for assistance from other direct service staff members as necessary; Coordinate the creation of a bilingual, printed event program.Work as a team member with other staff and volunteers in order to achieve the mission of the Center, including providing community outreach programs, assisting in special events, and/or professional trainings when needed. Complete all relevant trainings and other tasks as required by the Client Services Director. Maintain appropriate standards of confidentiality.