Under-React to Problems
I am a hothead. Anyone reading this who knows me is smiling and nodding right now, because they know my default setting is holler. So I was intrigued by this post over at The Happiness Project last week about under-reacting to problems. That's not to say the post's author advocates ignoring or minimizing problems; simply that as she points out, not every problem requires a full-bore freakout. Calm and well-humored trumps yelling and losing it in most cases--it doesn't help you and it certainly doesn't remedy the situation.
This probably seems painfully obvious to many of you, but I think it's worth mentioning here simply because as programs face inevitable challenges such as funding cuts and staffing shortages, it's sometimes difficult to keep it all contained when wading through the muck. However, SANEs around the country have repeatedly told us that the actions and attitudes of program directors significantly impact their decisions to stay on board when things get rough. Managers who are able to tackle problems without projecting a feeling of impending doom on their staff may find that people are willing to hang in there and see what happens next, rather than bail in the face of what appears to be certain disaster.
As for me, I am trying to adopt a new attitude of fervent under-reacting. I'll let you know how it goes...