Here's a practical concept for all of you managers: managing up. It's the idea of positioning people so as to accentuate the positive. You can manage up your boss, your staff and even your organization. When you think about how managing up creates an environment where people feel valued and respected, the sustainability implications become pretty clear: easier to recruit, easier to retain.
Quint Studer outlines the concept of managing up in a short piece he published in December. It's definitely worth your time.
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