If you've read this site for any period of time, you know I'm a big fan of Harvard Business Publishing's multiple blogs. There's a lot of wisdom over there, much of it arriving in the snack-sized servings my short attention span can manage. Two terrific (and unrelated) posts from the past week caught my attention today:
 

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We frequently make recommendations about matters of communication in the sustainability project: annual employee evaluations, staff meetings, and unfortunately sometimes, even staff terminations. It's definitely a skill to effectively communicate as a program manager; it's an even greater skill to effectively deliver bad news within that role.

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I'm pleased to be able to present a new Coordinator Q&A today from Emily Huggins at the Wellspan Health York Hospital Sexual Assault Forensic Examiner Program in York, PA. I was thrilled to have this show up in my inbox, as I have spent some time with several of the staff from this program and know what a good crew it is.
 
(A quick word on formatting today: I am stuck using a computer other than my own and it's making things look a bit wonky, so my apologies if this isn't as pretty as it normally would be.)
 

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Check out this great (and short) post over at the Leadership at Work blog about why leaders should lighten up in the face of this grim economy. With grant funds being cut and more hospitals decreasing their support of SANE programs, I whole-heartedly agree with the advice he gives.

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I read this blog post over at Huffington Post last week on handling conflict. The post is written within the context of the recent bad behavior at healthcare reform townhalls around the country, but it speaks to the issue generally. I thought the author did a nice job of offering some useful tips and some great real-world examples of strategies people are employing.
 

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This Friday's Q&A comes to us from Shalotta Sharp in Cuba, AL. I met Shalotta, as I meet so many people, through IAFN, in Salt Lake City. It's really one of the best reasons to get yourself to the Assembly, that whole networking thing. I'm so glad she agreed to be the focus of this week's Q&A, as I attempt to highlight practice from all over the country. Thanks, Shalotta!
 

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For those of you who will be attending the IAFN Annual Scientific Assembly, please note that we will be doing a full-day workshop on Saturday, October 24th for program managers (for some reason, they titled it NSVRC Leadership, which doesn't provide much info). The goal of the workshop is to provide program managers with tools and resources to more efficiently and effectively run sustainable clinical programs.

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Anthony Tjan has a great post today about keeping employees happy. It's something we talk about all the time, since we know people aren't always paid what they deserve, and we know the hours people give to call are often ridiculous. And yet, there are some programs that have very little turnover, and it's not necessarily because they have more money than everyone else.
 

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I have been fortunate to work with Linda Rossman on and off for many years. And I'm truly lucky she works with me on the sustainability project as one of our consultants. She's been doing this work for some time now, out of a community-based clinic in Michigan. But I'll let her explain all that to you:
 
I’ve been a SANE since:  1996

Hospital or community-based program? Community Based: YWCA West Central Michigan Nurse Examiner Program

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I often find articles about recruiting and retaining nurses to be irrelevant to our work, because they generally miss the major issues we face. However, I just read this article from Hospital & Health Networks, and I think it makes some excellent points. I especially like their 9 Principles to Foster Staff Retention:
 

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