Anthony Tjan has a great post today about keeping employees happy. It's something we talk about all the time, since we know people aren't always paid what they deserve, and we know the hours people give to call are often ridiculous. And yet, there are some programs that have very little turnover, and it's not necessarily because they have more money than everyone else.
 

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Recently I spoke on the topic of sustainability, and afterwards received an email from a member of the audience. She wrote to tell me that although she agreed with one of my messages--that asking for help is a critical part of sustaining a program--she wasn't convinced people knew how to ask for help very effectively. I'm pretty sure she's right. Asking for help is easier said than done. So what follows are some brief articles and posts on the topic.

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We've been talking a lot this week about what good leadership looks like. I would suggest that good leadership requires a certain amount of kind (as opposed to nice). Several years ago Susan Cramm wrote about compassionate leadership over at the HBR blog, which I think takes us to a similar place.

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A lot of people have asked me about how social media can be used to benefit SANE and other victim service programs. People feel very intimidated by the process, which is a shame, because I think it's an incredibly approachable and democratic tool. And I think we could harness its broad appeal and reach to allow for not just awareness and fundraising campaigns, but also recruitment efforts. If anyone's using social media to help with recruitment I'd love to hear from you!
 

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I am dashing off to the airport to catch a flight to Philadelphia, so I have only a moment for a quick post. But I wanted to point yor attention to this great piece on having difficult conversations. It makes me think about the kinds of conflict that sometimes flair up when we work collaboratively as part of a SART or MDT.

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Because so many of us are slogging through long hours and huge case loads, particularly in this economic climate, I thought this piece from Rosabeth Moss Kanter over at the Voices blog (Harvard Business Publishing) would be particularly relevant. In her post, she discusses the 3 characteristics that make someone an energizer.

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Over at the Forensic Healthcare site, Jennifer Pierce Weeks, current IAFN president, has a great guest post on evaluating SANE trainers. If you are responsible for finding someone to train your staff or are contemplating hosting a training in the future, Jen has some great tips on what to consider to make sure you get quality training without necessarily bankrupting your program in the process.

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It's no secret that I'm a huge blog fan. When done well, blogs can be fantastic resources. Filled with short attention span-satisfying bits and pieces and loaded with links, blog authors frequently have information before their more established website counterparts. And blogs are written in conversational language I often find appealing. There are so many out there, though, it can be a challenge to navigate the hordes. That's why any time someone publishes a best of list, I'm all in. I'll certainly commit to checking out anyone's blog once.

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One of the issues we've heard repeatedly in this project is the challenges staff and contract SANEs feel in communicating with their managers and agency administrators. Not feeling like they have a voice and not feeling like their concerns are being addressed has led to problems with retaining good quality, competent nurses.

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